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We accept Visa, Mastercard, Discover, PayPal.com, Personal Check, Money Order, Cashiers Check.  

 

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Thank you for your interest in ordering from us!

 

Rest easy knowing we only charge EXACT USPS charges for shipping. We don't add any bogus handling fees. What you pay us, we pay the post office. We will combine all of your items to save you on shipping costs. If you would like to know your shipping charge before you order, you are welcome to email us for a quote.

 

If your order is $150.00 or more, we offer FREE SHIPPING within the USA. You must enter promotion code: FREESHIP150 when you checkout. If you live outside of the USA, please email us for rates.

(Note: Free shipping is not available on sale items! Purchases must be $150.00 or more of Regular Priced items. You may however purchase $150.00 worth of Regular priced items and add sale items to your order then your entire order will ship Free.) You MUST enter this promo code at the time of your order - we cannot apply this after your order has shipped. Free Shipping items ship a different method and once the order leaves we have no way to change the delivery method.

 

If you have problems with our shopping cart, or feel more comfortable emailing your order, please email us your request at:

order@collectorsaddition.com

Thank You!

 

Return Policy:

We will gladly accept returns. We want you to be happy with your purchase from us. Please read the terms below:

 

  • Returned Items must be shipped back within 5 days of receipt

  • Returned Items must be in their original boxes in brand new condition as they were sent. All inner Styrofoam must be completely intact in brand new condition. We can not accept items back with torn boxes or missing/torn styrofoam.

  • Returns must be sent back with tracking and insurance. If a return arrives broken we must file insurance and the refund will be pending the insurance claim reimbursement. Please pack the item safely for it's return to prevent delay of your refund.

  • If paid by credit card, we can only credit back the card used to charge the original order. 

  • Special orders (Such as all Joan Baker, Amia, J Reed items) cannot be returned. 

  • Any orders sent back without prior approval or an RMA# will be incurred a 15% restocking fee.

  • If you received FREE shipping on your original order - the amount of EXACT shipping will be deducted from your refund. We paid for shipping on your purchase to USPS, if we refund you, we would need to collect that since it was paid by us on your behalf.

After 5 days (but not after 25 days), we can offer you an EXCHANGE for the amount of your items only. 

 

We can not accept any returns shipped back after 25 days of receipt. (Sorry, no exceptions.)

 

We must be told of the exchange prior to shipping and issue a Return Authorization number to your account.

 

If an item arrives damaged, we MUST EXCHANGE the item - we can not refund as we have to file insurance.

 

We are not able to refund original shipping or the return shipping back to us. Return Shipping MUST be paid for prior to return.

 

Please contact us with any questions: customerservice@collectorsaddition.com

 

 

 

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